Complaints Procedure

We aim to provide a prompt and courteous service to all of our customers.  If you feel that we have failed in some way, please let us know using the addresses below so that we may learn and improve.
 

Consular, Passport and Documentary Services

HM Consul
British Embassy
Resavska 46
Belgrade 11000

If your complaint is about HM Consul,please mark your letter for the attention of HM Ambassador.

 
 

Entry Clearance (Visa) Services

 
The Entry Clearance Manager
British Embassy
Resavska 46
Belgrade 11000

If your complaint is about the Entry Clearance Manager, please mark your letter for the attention of HM Ambassador.

We undertake to reply to all complaints within 15 working days.

July 2008