Frequently asked questions on the passport move

The British Passport Processing Centre in Northern Europe

Providing a reliable passport service for customers living in Austria, Bosnia & Herzegovina, Bulgaria, Croatia, Germany, Kosovo, Macedonia, Montenegro, Serbia, Slovak Republic and Slovenia

Passport Move - Frequently Asked Questions

CHANGES TO THE PASSPORT SERVICE FOR BRITISH NATIONALS IN Austria, Bosnia & Herzegovina, Bulgaria, Croatia, Germany, Kosovo, Macedonia, Montenegro, Serbia, Slovak Republic and Slovenia. With effect from 16 February 2009: the British Passport Production Centre in Düsseldorf, Germany will process all British passport applications.

Will I have to travel to Düsseldorf to get my passport?

No. The entire process can be done by post. You will send your application directly to British Passport Processing Centre in Northern Europe, which is part of the British Consulate General Düsseldorf, Germany and they will return your new passport and other papers by courier.

How long will it take to receive my passport?

The British Passport Processing Centre in Northern Europe will aim to process passports within 10 working days upon receipt of the correctly completed application form, payment, photos and any supporting documents. This does not include transit time in each direction.

What if I need a passport urgently?

The front page of the passport application form invites you to enter your date of travel. Please do this if you are travelling urgently and we will aim to meet your deadline. In an emergency the office in Düsseldorf will have the discretion to issue passports more quickly than usual. Alternatively, the British Embassy in Belgrade will still be able to issue emergency travel documents. On arrival in the UK you would need to apply for a full passport before travelling abroad again.

Where exactly in Serbia can I obtain an emergency travel document?

Please contact the British Embassy in Belgrade to discuss your case and emergency travel document requirements. Depending on the urgency of the case, you will need to visit the Embassy to process your application. Our contact details are:

British Embassy
Consular Section
Resavska 46
11000 Belgrade
Serbia
Tel: +381 11 2645 055
Email: consular.belgrade@fco.gov.uk